FAQs

Mendeez is an essential men's fashion brand that provides a complete solution to a modern-day man's need.

Mendeez offers you a wide range of apparel, footwear, and accessories for men.

Yes, Mendeez has over 10+ retail stores in Karachi and Lahore.

• Karachi: 1-2 working days
• Main Cities: 3-5 working days
• Remote Areas: 5-7 working days

We use third-party delivery services like PostEx to facilitate deliveries to our customers nationwide.

• Free shipping on all prepaid (online-paid) orders
• Free shipping on Cash-on-Delivery orders above Rs. 3,990
• Flat Rs. 200 shipping on Cash-on-Delivery orders under Rs. 3,990

Place your order in three easy steps!

• Add the desired items to your cart and simply checkout
• Submit an order with the correct delivery and contact details
• Kindly wait for a confirmation call from our customer service representative

We want you to love what you wear. You have 30 days from delivery to exchange any eligible item - for a different size, or for another item of equal or higher value (you simply pay any difference). We do not offer cash refunds or store credit.

Prefer in person? Bring your item to any Mendeez store for a free size exchange - instant, with no shipping needed (subject to stock).

Items must be unworn, unwashed and have their original tags attached, with proof of purchase. For reasons of hygiene, underwear and fragrances cannot be exchanged.

If you receive a damaged or incorrect item, contact us right away and we'll put it right.

We don't offer cash refunds or store credit. Instead, we're happy to exchange your item within 30 days of delivery - see our exchange policy below.

You can exchange any eligible item within 30 days of delivery for a different size, or for another item of equal or higher value (you pay any difference). Items must be unworn, unaltered and tagged, with proof of purchase. For reasons of hygiene, underwear and fragrances cannot be exchanged.

Prefer in person? Bring your item to any Mendeez store for a free size exchange - instant, with no shipping needed (subject to stock).

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +92 340 8886462 between 9 am and 6 pm. You can also email us at support@mendeez.com.

We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our customer care team for further assistance.

If the order does not fit, please see our exchange policy to order a different size and arrange for an exchange.

Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched.

Yes, changes to orders are accepted if you immediately call customer care and advise them. Once the order has been processed and dispatched, we are unable to make changes.

For your security, we are unable to change the address once we have confirmed your order with you.

On most product pages you can tap 'Notify me when available' and we'll email you as soon as it's back in stock. We also restock frequently, so it's worth checking back.

You can shop online at www.mendeez.com for nationwide delivery, or visit one of our retail stores.

If you're not quite sure which size is right for you, we have size charts available for products on our website for your assistance.

After successfully placing your order, you will see your order number on the screen, and you will receive an email at the email address provided.

Actual colors may vary. Although we try extremely hard to ensure that our photos are as lifelike as possible, there may be a slight difference due to the device screens.

Our restocking is usually done on Mondays, we recommend you check back or visit us in stores.

All online transactions on the Mendeez website are secured payments, and your personal information is safe. We have a safe security system with an SSL certificate.

We offer online card transactions and cash-on-delivery payment options for our valued customers.

At the moment we deliver within Pakistan only, with fast nationwide shipping. Serving customers beyond Pakistan is part of our future plans.

Yes, we offer promotional discounts.

Yes, we have a customer care team at Mendeez that can be contacted via call, chat, and/or email from 9 a.m to 6 p.m, Monday to Saturday.

Mendeez head office is located in Karachi.

Yes, we are available on social media platforms such as Facebook, Instagram, Youtube, Snapchat, TikTok, and Twitter.

Mendeez's HR email is hr@mendeez.com

Mendeez's official website is www.mendeez.com.

No, you don't need to create an account, you can check out as a guest for all online purchases.

You can sign up and subscribe on the Mendeez website to stay up to date with new arrivals and offers.

You can change your details by logging into your account and edit your personal information through the 'my info' tab.

Please bear in mind that even though you have placed an item in your cart, it does not count as a purchase. Another customer may have checked out the item while it was in your cart and the product is now out of stock.

Your package is sealed and secured. You are required to sign only for your prepaid parcel at the time of delivery to make sure the parcel was delivered to the right person/address.

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest you place a separate order for each destination.

After confirmed orders are dispatched, a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.

Mendeez does not offer repair services for any items purchased.

Mendeez does not offer gift cards. However, we accept gift cards from the third-party websites.

The coupon code can be applied to the discount code panel at the time of checkout. Once you click 'Apply' the amount on your order will be adjusted automatically.

If a paid order is canceled prior to delivery for any reason on the customer's request, we offer the amount to be issued in the form of an e-store coupon, which can be used online anytime up to 3 months.

Likewise, if the order is canceled due to any reason from the company's end, we can offer an e-store coupon.

In case you have not received an email confirming your order, then please wait for the confirmation call from a Mendeez customer care representative. In case there is no confirmation call either, reach out to us at +92 340 8886462 or email us at support@mendeez.com.