Frequently Asked Questions

What are your shipping charges?

For orders of PKR 3500 or above, we provide FREE shipping across Pakistan. We offer standard
delivery in the amount of PKR 200 for orders under PKR 3500.

How many days does it take for the order to be shipped?

It takes 3-5 business days to ship the order to your doorstep.

Which payment methods do you accept?

We accept COD (Cash on Delivery) and online payments with Visa, MasterCard, Credit Card, and Debit Card.

Can I contact someone directly for general queries?

Yes, you can contact us on 0340-8886462 or send us your email at mendeezofficial@gmail.com. We will be happy to assist you!

What is your return & exchange policy?


We make sure that our customers are fully satisfied with the product they receive. However, if it somehow didn’t meet your expectations, you may exchange it only if your product is:

  • We only accept an unworn, unwashed returned product with original tags
  • Purchased within 15 days
  • We offer an exchange for the wrong sizes delivered from our end. We also offer an exchange if the customer does not fit their ordered sizes. In this case, the customer will have to pay 50% of the product's price for the new item and return the previous to the rider.


  • Please return goods if the products are found damaged or defective at the time of delivery only.
  • The customer needs to return the product via traceable delivery .i.e courier or registered post at his own expense to our provided address. Delivery charges are non-refundable.
  • We only accept any unworn or unwashed product with original tags within 07 days of purchase for a return.


  • We make our products with complete care. If you received a damaged/defective/ Incorrect order then, you can always return it and we will issue you a 100% store credit for the purchase price of your order (shipping and discounts aren’t included in this).
  • Please note that we don’t issue cash refunds for returns. Customers returning items will be issued refunds in the form of store credit. Shipping costs are non-refundable in any form.

If you have any questions about returning or exchanging an item, please get in touch with us our Customer Service Team at +92 340 8886462, 10:00 am - 5:00 pm, Monday through Saturday, or email us at support@mendeez.com.